Man with Van Roehampton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Roehampton provides removal, delivery, collection and related transport services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, business or organisation that makes a booking or uses our services.
1.2 We, us or our means Man with Van Roehampton, providing removal and transport services in Roehampton and surrounding areas.
1.3 Services means any transport, removal, relocation, loading, unloading, packing, delivery, collection, or related services we provide.
1.4 Goods means any items, belongings, furniture, boxes or other property entrusted to us for the purpose of providing the services.
1.5 Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written or verbal confirmation provided at the time of booking.
2. Scope of Services
2.1 We provide man and van, removal and light transport services for domestic and commercial clients. This may include local moves, small office moves, student moves, item deliveries and collections within our usual operating area and further afield by agreement.
2.2 Our services are limited to the tasks expressly agreed at the time of booking. Any additional services requested on the day are subject to availability, additional charges and our discretion.
2.3 We do not provide specialist removal services for items requiring specific licences or technical expertise, such as industrial machinery, hazardous materials or live animals, unless explicitly agreed in advance.
3. Booking Process
3.1 Bookings can be made by contacting us and providing all required information including collection and delivery addresses, access details, dates, times, description and approximate volume of goods, and any special requirements.
3.2 All bookings are subject to our availability and are not confirmed until we have issued a confirmation by an agreed method and, where required, received any deposit.
3.3 You must ensure that all information provided at the time of booking is complete and accurate. We will rely on the details you provide when estimating time, vehicle size and staffing requirements.
3.4 If the information provided proves to be inaccurate or incomplete, we reserve the right to adjust the price, change the vehicle or staffing level, or refuse to carry out part or all of the services if it would be unsafe or unreasonable to proceed.
3.5 We may carry out a brief assessment on arrival to confirm the scope of work. If the job is substantially larger or more complex than described, we will discuss any change in price or schedule with you before proceeding.
4. Quotations and Pricing
4.1 Any quotation we provide is based on the information supplied by you and the services requested. Quotations are normally given as an hourly rate or fixed price, as agreed.
4.2 Quotations are valid for a limited period from the date of issue. We reserve the right to withdraw or amend a quotation before you accept it.
4.3 Quotations do not include charges for parking fees, congestion charges, tolls or fines incurred due to circumstances beyond our control. Such costs will be added to your final bill where applicable.
4.4 Additional charges may apply for:
a extra labour or time required due to poor access, stairs, lack of lift, dismantling or reassembly
b waiting time caused by delays outside our control such as keys not being available, lack of access, or documents not ready
c work carried out outside standard hours, if not previously agreed.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due on completion of the services on the same day.
5.2 We accept the payment methods notified to you at the time of booking. You must ensure that you have sufficient funds available to settle your bill.
5.3 For larger or longer-distance moves, we may require a deposit or part payment in advance. The amount and due date will be confirmed during the booking process.
5.4 If payment is not made when due, we reserve the right to:
a suspend or refuse to continue the services
b retain possession of the goods until full payment, including any additional charges, is received
c charge interest on overdue amounts at a reasonable rate until payment is made in full.
5.5 All charges are inclusive or exclusive of any applicable taxes, as specified at the time of quotation.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 Where you cancel a booking, the following charges may apply based on the notice given:
a more than 72 hours before the agreed start time no cancellation fee may be charged
b between 24 and 72 hours before the start time we may charge up to 50 percent of the estimated cost
c less than 24 hours before the start time we may charge up to 100 percent of the estimated cost.
6.3 If a deposit has been paid, we may retain part or all of the deposit in accordance with the above schedule to cover our losses and any administrative costs.
6.4 Any request to change the date, time or scope of the services is subject to availability and our agreement. Changes made at short notice may be treated as a cancellation and rebooking.
6.5 We reserve the right to cancel or postpone your booking in the event of circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, illness, accidents or unforeseen access issues. In such cases, we will aim to reschedule the services at the earliest convenient time. We will not be liable for any indirect losses arising from such cancellation or postponement.
7. Client Responsibilities
7.1 You are responsible for:
a ensuring that adequate parking is available close to the collection and delivery addresses, and for any permits or permissions required
b ensuring safe and reasonable access to the property, including informing us of stairs, narrow doorways, low ceilings or other restrictions
c packing your goods safely and securely, unless we have agreed to provide packing services
d being present, or arranging for an authorised representative to be present, during collection and delivery to provide instructions and sign any documents
e checking that nothing has been left behind before our team leaves the premises.
7.2 You must not ask our team to carry out any work that falls outside the agreed scope of services or that is unsafe, such as disconnecting gas appliances or handling prohibited items.
7.3 Children and pets should be kept away from areas where lifting, loading or unloading is taking place to reduce the risk of accidents.
8. Goods Not Accepted for Carriage
8.1 Unless explicitly agreed in writing before the booking, we do not accept the following goods for carriage or removal:
a hazardous, flammable, explosive or illegal items
b gas cylinders, fuel, paints, solvents or chemicals
c perishable goods requiring controlled temperatures
d cash, jewellery, securities, valuable documents or collections
e live animals or plants.
8.2 If any such goods are handed to us without our knowledge, we shall have no liability for loss or damage to them and you will be responsible for any resulting loss, damage, or costs we incur.
9. Waste, Disposal and Environmental Regulations
9.1 We are not a waste disposal or rubbish clearance company. Our primary service is the transport of goods you wish to keep and relocate.
9.2 Any request for disposal or removal of unwanted items must be agreed in advance. We will comply with relevant waste and environmental regulations and may refuse to remove items that would breach such regulations.
9.3 Where we agree to dispose of items on your behalf, additional charges will apply to cover handling, transport, tipping fees and any necessary licences. These charges will be confirmed where possible before the work is undertaken.
9.4 You must not request us to dispose of hazardous waste, electrical items requiring specialist recycling, or any items that cannot legally be taken to general waste facilities.
9.5 If you give us items that breach waste regulations or impose additional costs or liabilities on us, you will be responsible for any fines, penalties, clean-up costs or other losses we incur as a result.
10. Liability and Limits of Liability
10.1 We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for loss or damage arising from:
a inadequate or improper packing by you or a third party
b normal wear and tear, or deterioration due to the nature of the goods
c pre-existing defects, weaknesses or damage to the goods
d handling of items which you have instructed us to move against our advice
e circumstances beyond our reasonable control, including accidents, traffic delays, weather conditions or acts of third parties.
10.3 You are responsible for ensuring that your goods are adequately insured for transport and removal. We strongly recommend that you maintain appropriate insurance cover, particularly for high-value items.
10.4 Our total liability for loss of or damage to your goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable sum having regard to the value of the goods and the price paid for the services, and may be subject to any specific limits notified to you at the time of booking.
10.5 We shall not be liable for indirect or consequential loss, including loss of profit, loss of opportunity, loss of contracts or any other economic loss.
10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable law.
11. Claims and Complaints
11.1 Any visible loss or damage to goods or property should be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the services.
11.2 You should provide full details of any claim, including photographs where appropriate and any supporting documentation. We may ask to inspect the damage before any repairs or disposal take place.
11.3 We will investigate any complaint and respond within a reasonable time. Both parties will use reasonable efforts to resolve disputes amicably.
12. Access, Property and Parking Damage
12.1 You are responsible for protecting floors, walls and fixtures at both collection and delivery addresses if you are concerned about potential damage. We will take reasonable care but cannot guarantee that marks or scuffs will not occur in very restricted spaces.
12.2 We are not responsible for damage to driveways, paths, lawns, underground services or other surfaces caused by vehicles where you have requested or agreed to our vehicles accessing those areas.
12.3 You must ensure that parking is lawful and suitable. Where we are required to park in restricted zones at your request, you accept responsibility for any parking penalties incurred that arise from that request.
13. Time Estimates and Delays
13.1 Any time estimates given for arrival, loading, transit and completion are approximate. We cannot guarantee exact timings due to traffic, weather, access conditions and other factors beyond our control.
13.2 We will make reasonable efforts to keep you informed of any significant delays. We shall not be liable for losses arising from delays that were not reasonably foreseeable or outside our control.
14. Subcontracting
14.1 We may, at our discretion, use vetted subcontractors or additional vehicles to carry out part or all of the services, particularly during busy periods or for larger moves.
14.2 Where subcontractors are used, we will remain responsible for the overall performance of the services under the contract, unless we have expressly stated otherwise.
15. Data Protection and Privacy
15.1 We will collect and use personal information about you only as necessary to arrange and provide our services, manage bookings, process payments and handle any queries or complaints.
15.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where required to provide the services, comply with the law or enforce our rights.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written confirmation of your booking and any agreed variations, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or representations.
17.4 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
By proceeding with a booking or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
