Man With Van Roehampton - Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Roehampton provides removal, transport, loading, unloading, delivery and related moving services within the United Kingdom. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing an order. These terms are written to be clear, practical and legally relevant, and they apply whether the service is arranged for a small house move, single-item transport, furniture collection, or a general van and driver hire service.
In these Terms and Conditions, ???we??�, ???us??� and ???our??� refer to the service provider operating under the name Man With Van Roehampton. ???You??� and ???your??� refer to the customer, client, or person making the booking. Any reference to a ???job??� means the agreed transport or moving service, including any loading, unloading, carrying, waiting time, or additional work requested during the booking.
These terms apply alongside any written quotation, booking confirmation, inventory, service specification, or agreed instructions. If there is any inconsistency between a quotation and these terms, the specific written quotation will apply only to the extent of that inconsistency. Nothing in these terms affects your statutory rights under UK consumer law where applicable.
The booking process begins when you request a quote and provide accurate details about the items, collection and delivery locations, access conditions, dates, and any special handling requirements. Quotes are based on the information supplied at the time of booking. If the circumstances of the move differ from the details given, we reserve the right to revise the price, adjust the vehicle size, allocate additional staff, or decline to proceed if the job cannot be completed safely or within the original scope.
A booking is only confirmed once we have accepted the order and you have received confirmation in writing, by message, or by another recorded method. Until confirmation is issued, no service obligation arises. We may refuse or cancel a booking where the work is unlawful, unsafe, impractical, or outside the capabilities of the vehicle, staff, or equipment available. We may also decline bookings where the items include prohibited goods, excessive weight, dangerous materials, or other items that cannot be lawfully or safely transported.
You must ensure that all booking details are correct and complete. This includes addresses, access restrictions, parking arrangements, stair access, lift availability, time restrictions, and any requirement for dismantling, reassembly, or special protection of items. If incorrect or incomplete information leads to delay, extra labour, or additional travel, we may charge a reasonable supplementary fee. We are not responsible for delays or failed service caused by inaccurate booking information supplied by you.
Our payment terms are based on the quotation, the time booked, and the type of service requested. Unless otherwise agreed in writing, payment is due on completion of the job and must be made by the method accepted at the time of booking. For some services, we may require a deposit or advance payment to secure the booking. Any deposit paid will be applied to the final invoice unless otherwise stated.
If the work extends beyond the original quotation because of waiting time, additional items, extra stops, difficult access, or other requested changes, we may issue an updated charge. Where a fixed-price quote has been provided, it applies only to the service described and only when the information supplied was accurate. If the move becomes larger, slower, or more complex than described, additional fees may apply to reflect the actual service delivered. By proceeding with the job, you agree to pay these additional amounts where reasonably incurred.
All prices are quoted in pounds sterling unless stated otherwise. Prices may be subject to VAT where applicable. If an invoice remains unpaid after completion, we reserve the right to recover the outstanding sum, including any reasonable costs incurred in pursuing payment. Late payment may result in recovery action in accordance with UK law. We may withhold delivery, documentation, or further services until outstanding balances are settled, where lawful to do so.
Cancellations, Rescheduling and Waiting Time
You may cancel or reschedule a booking, but notice should be given as early as possible. The closer the cancellation is to the agreed service time, the more likely it is that charges will apply. If you cancel after the team has already been dispatched, arrived at the collection point, or begun work, you may be charged for the time spent, travel, vehicle allocation, and any costs already reasonably incurred. Deposits may be retained in full or in part to cover administrative and scheduling losses, unless a refund is required by law.
We may cancel or reschedule a booking if there is severe weather, traffic disruption, vehicle breakdown, staff unavailability, safety concerns, or another event beyond our reasonable control. In such cases, we will take reasonable steps to inform you as soon as possible and, where practical, offer an alternative time. We are not liable for losses arising from a cancellation or delay caused by events outside our reasonable control, provided we act reasonably and promptly in the circumstances.
If we attend the property and cannot start or complete the job because access is blocked, parking is impossible, keys are unavailable, the wrong address was provided, or you are not present when required, waiting time and any wasted journey costs may be charged. The customer is responsible for ensuring that all necessary arrangements are in place before the scheduled arrival time. Where loading or unloading is delayed by circumstances within your control, we may charge for waiting time on a pro-rata basis or at the rate notified in the quotation.
Service Standards and Customer Responsibilities
You are responsible for ensuring that goods are properly packed, labelled, and ready for transport unless packing has been specifically included in the agreed service. Fragile or valuable items should be protected appropriately. We may refuse to handle items that are unstable, leaking, insufficiently secured, or unsafe to move. We are not responsible for deterioration caused by poor packing, defective containers, hidden weakness, or unsuitable wrapping supplied by you.
You must disclose any item that is unusually heavy, awkward, valuable, fragile, or potentially hazardous. This includes items that may require extra staff, specialist equipment, or advance planning. Failure to disclose such information may lead to refusal of the item, extra charges, or limitation of liability where the undisclosed issue contributes to loss or damage. You agree to provide safe access for our team and to take reasonable steps to protect flooring, walls, communal areas, and other property at both addresses.
If you ask us to move items by a route that is clearly unsafe, unlawful, or likely to cause damage, we may decline to follow that instruction. The final decision on how to move goods safely rests with our staff. We reserve the right to stop work if we reasonably believe there is a risk to health, safety, property, or compliance with the law. In such cases, any completed work will remain chargeable.
Liability, Damage and Loss
We will take reasonable care while providing the service, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, ordinary wear and tear, structural weakness, hidden defects, or items that were inadequately packed or secured. Where loss or damage is caused by our negligence, we will consider a fair and reasonable claim, subject to evidence and the limits set out in these terms.
To help us assess any claim, you must notify us of damage or loss as soon as reasonably possible and provide supporting evidence, including photographs, a description of the item, and any relevant purchase or valuation information. Claims should not be delayed unnecessarily, as failure to report promptly may affect our ability to investigate. We are not liable for indirect loss, loss of profit, business interruption, emotional distress, or any consequential loss arising from the service, except where such exclusion is not permitted by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where we are legally responsible for damage to an item or property, our liability may be limited to repair, replacement, or the reasonable value of the affected item, subject to the nature of the claim and the evidence provided.
Waste Regulations and Prohibited Items
Where the service involves disposal, clearance, or removal of unwanted goods, both parties must comply with applicable UK waste laws. We will only transport waste that we are legally permitted to handle and dispose of. The customer must be honest about what is being discarded and must not ask us to remove hazardous, regulated, or unlawful waste unless we have specifically agreed in advance and are authorised to do so.
Items commonly subject to stricter rules include chemicals, paint, asbestos, oils, fuels, batteries, electrical waste, tyres, fridges, freezers, and any material that is potentially dangerous or requires special disposal treatment. If prohibited waste is discovered during the job, we may refuse to take it, separate it from the load, or charge additional fees for lawful handling. The customer remains responsible for declaring the nature of any waste, and for any fines, penalties, or losses caused by false or incomplete information.
We may request confirmation that the waste is owned by you or that you have lawful authority to dispose of it. If necessary, we may refuse a clearance if we believe it would breach environmental regulations, local authority rules, or duty-of-care obligations. Any waste transferred by us will be handled in accordance with applicable legislation and at an authorised facility where required. The customer must not include hazardous waste in a general booking unless expressly agreed in writing beforehand.
Insurance and Access to Property
We may hold suitable insurance arrangements appropriate to the nature of the service, but insurance is not a substitute for proper packing, accurate declarations, and safe access. It is your responsibility to ensure that your own insurance cover is adequate for items of high value, sentimental significance, or special condition. We recommend that you retain evidence of condition for valuable possessions before the move takes place.
When our team enters your property, you authorise us to carry out the agreed work using reasonable judgment and care. You must ensure that the premises are safe, accessible, and free from hazards that are not obvious. If pets, children, or third parties are present, you must take reasonable steps to keep them out of the work area. We are not liable for delays or accidents caused by unsafe premises, obstructed access, or hazards that were not disclosed in advance.
Changes to the Job and Our Right to Refuse
If you request changes after booking, such as extra stops, additional items, different delivery instructions, or changes to the vehicle requirements, we may agree to the change at our discretion and may adjust the price accordingly. Any revised arrangement should be confirmed in writing where practicable. If the revised job becomes materially different from the original agreement, we reserve the right to treat it as a new booking.
We may refuse to begin or continue a job where the customer behaves abusively, illegally, or in a manner that makes safe completion impossible. We may also refuse to carry items that are banned, dangerous, improperly packaged, or likely to damage the vehicle or other property. If we refuse due to your breach of these terms, you may remain liable for reasonable costs already incurred.
Governing Law and General Provisions
These terms and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim relating to the service, except where consumer law provides otherwise or where another forum is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
Failure by us to enforce any right or provision under these terms does not mean that we waive that right. Any waiver must be made in writing to be effective. These terms may be updated from time to time to reflect changes in law, service structure, or operational requirements. The version in force at the time of booking will apply to that booking, unless a later written agreement states otherwise.
By proceeding with a booking for Man With Van Roehampton, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are authorised to arrange the move, to accept charges on behalf of the goods owner where relevant, and to provide instructions for the service. These terms are intended to create a fair framework for safe, lawful, and efficient moving services in the UK.